Every balloon from The Bean Studio, BDA is made to order. Please review your design and order details carefully before confirming your purchase.

Balloon orders may be delivered by The Bean Studio, BDA to the person ordering or their designated recipient. If collection is arranged, balloons cannot be transported by bicycle or motorbike under any circumstances. We will refuse to release an order for transport by bike.

An air-conditioned vehicle is strongly recommended for collection. If you choose to transport your balloons without air conditioning, you accept the risk of damage caused by heat or transport. The Bean Studio, BDA is not responsible for damage arising from those conditions.

Please inspect your balloon when you receive it. If an issue caused by The Bean Studio, BDA is identified at that time, we will replace the affected balloon only, using the original packaging. Packaging and unaffected items will not be replaced. Once you have inspected and accepted the balloon as satisfactory, you are responsible for its care and handling.

All sales are final. We do not offer refunds for changes of mind, cancellations, or changes to event plans. Payments and deposits cannot be transferred to another person, order, or event date.